August 20, 2002 - 7:59 AM
This was actually written yesterday - I had a case of the verbal runny shits in a big way and was bored for most of the day, however, diaryland snarfed up. Bugger. Shit I hope Lessa can put MT together on my hoster.
Does anyone else like Nickelback? I like 'em. They have a good sound. Mind you the particular sound they do is a sound that is very common, but they do the sound well.
The phones won't stop flashing at me. Make them stop! Please!
MP had jury duty today.
Every time I think of jury duty, I think of that stupid movie with that Paulie Shaw idgit in it. Of the same name. Jury Duty. Ugh. Bad movie. Really bad.
It's amazing just how many calls are going through to message bank. And I am taking as many as I can and yet RF is yelling over the wall of his cubicle to "Pick up the calls, Ren!"
I answer back with "I didn't know they'd fallen down, RF!" to which I get a dry warning look and a snort of half-amused annoyance.
I have a twitch in my eye. Right in the corner of my left eye. It's annoying and funny at the same time. I need vegetables I think.
*pointed glare* There was a REASON why movie reviewers and columnists were BANNED from saying who was doing cameos in Goldmember!!! I just read something that spoiled the whole movie for me (QUIRA! You're in trouble girl!).
God I'm poor.
I have to ring G&E and get them to send out a new form so SK and I can pay up the furniture. I can't wait until I don't have that hanging over my head anymore.
Ooh, just had the most frantic client on the phone. Argh. He wanted this, and that, and this, amd more of that and less of that and plenty of this, and what's more he wanted now, he wanted yesterday and he'll want fuckin' more tomorrow. And he wanted my direct number.
Oh lovies, you never ask for this helpdesk bitch's number. You just fucking don't. Especially when you're a frantic client - you know the ones I'm talking about. The ones that will call you every five minutes to find out what's going on with their particular file, like you've got nothing better to do than chase up their stuff. It's really annoying. All of our lovely clients think that we have enough helpdesk staff for at least one each. Right.
Not on your fucking LIFE, mate. I gave him the reception number. I figured Fee-Fee could volley him off when he calls his dozen or so times.
There are four (count 'em) helpdesk staff on duty for the Melbourne branch. There are about 9 help desk staff in Sydney, many of them full-timers. We take care of the whole of the Australia between us. That's now around the 3000 clients mark. There is no fucking hope in hell that I am going to prioritise clients work.
I two piles that follow the same basic rule.
The first pile is the regular "I'll do it sooner or later" pile.
The second is the "I'll do this sooner rather than later" pile which basically consists of urgent requests.
For both of these piles, the rule is "Be nice to me, and I'll be nice to you."
Simple really.
It's amazing just how many people break that rule.
No one likes to be threatened or yelled at or shouted down. No one.
Especially not this little helpdesk operator. If you are aggressive in any way I will remove your request from the top of the pile, to the middle of the pile. If you are downright rude to me, I will remove your request from the middle and throw it in the fucking bin, never to be seen again. Sure, this comes back to bite my arse several times, but I will have the deep satisfaction of knowing that I was the one who caused your settlement to fall through on that lovely little multi-million dollar property tucked away in the prettiest, most elite little corner of Toorak.
It's a simple message - I've got you by the short and curlies and I have some major yanking power.
I'm not a miracle worker, but I love being able to help people (no really, stop laughing, I do!). If I can make your day better by managing (somehow) to get that certificate from that troublesome government body (probably by sooking up to the manager and promising several blow-jobs), then great! I love doing it. I love hearing the relief in a callers voice when they ring up and I can give them the great news (and then tell them to check their fax for the certificate)... But I also like being a cow and ruining the lives of Glorified Secretaries on Power Trips (aka, Personal Assistants). I've reduced a couple of these girls to tears (I shit you not) because they were that desperate for their stuff that they forgot to be nice, hence resulting in the unhappy fact of being quite suddenly unemployed.
*blinks*
AK just said "I'm going down for lunch."
That has just sooooooooooo many connotations... I'm not going there, no matter how badly my cheeks hurt from grinning.
